Shipping Policy

Orders are normally prepared within 1–2 business days. Weekends and U.S. federal holidays are not business days. Processing time is separate from carrier transit time and may be longer during product launches, high-volume periods, or when an item is temporarily unavailable.

Transit estimates begin when the carrier accepts the package. They are estimates, not guaranteed delivery dates. Weather, holidays, destination access, carrier capacity, and events outside AquaCraft's reasonable control may cause delays. We ship from Colorado, USA.

The current launch plan is Standard Shipping to eligible addresses in the contiguous United States. We do not ship internationally.

Availability for Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, and other special destinations will be confirmed at live checkout before launch. If checkout does not accept an address, we cannot ship to it.

When a live order ships, we will send tracking information using the contact details supplied at checkout. An order may arrive in more than one package; each package may have a separate tracking number and delivery date.

Review the shipping address before placing an order. Submit corrections through our Contact page within one hour. We cannot guarantee an update after fulfillment begins and are not responsible for delays or loss caused by an address supplied incorrectly, except where required by law.

If we cannot ship within the stated timeframe, we will provide a revised estimate and, when required, ask whether you agree to the delay. You may cancel an unshipped order for a full refund instead of accepting a material delay. We will not substitute a different product without your agreement.

For a package marked delivered but not found, check the delivery location, household members, nearby neighbors, and carrier notice, then allow one additional business day because carrier scans can occur early. If it remains missing, contact the carrier and AquaCraft promptly.

Report shipping damage or a package that stops moving through our Contact page. Keep all packaging and provide the order number, tracking number, and photos where relevant so we can investigate.

If a package is returned because of an invalid address, refusal, or repeated unsuccessful delivery, we will contact you after it reaches us. Additional shipping charges may apply to resend it. If an eligible refund is requested instead, original shipping charges may be deducted unless the return resulted from our error.