Returns & Refunds

You may request a return within 7 calendar days after the carrier marks your order delivered. A request submitted after that window is not eligible unless required by applicable law. Starting a request does not by itself approve the return; AquaCraft must confirm eligibility and provide return instructions.

An item is eligible when it is:

• unused, uninstalled, and in the condition in which it arrived;
• complete with its original packaging, accessories, manuals, and included parts;
• accompanied by the order number or other proof of purchase; and
• packed securely so it is not damaged during return transit.

We may reduce or deny a refund when an item is returned incomplete, used, installed, or damaged after delivery.

Used or installed products, items damaged after delivery, customized items, gift cards, and products marked “final sale” are not returnable, except where the item arrived damaged, defective, or incorrect or where applicable law requires otherwise.

Inspect your order promptly. Report visible shipping damage, a suspected defect, missing contents, or an incorrect item through our Contact page within 48 hours after delivery. Include the order number and clear photos of the item, packaging, shipping label, and damage or error. After verification, we will provide an appropriate replacement, refund, or prepaid return method at no cost to you. This reporting period does not limit any non-waivable warranty or consumer right.

1. Submit a request through the Contact page within the applicable window.
2. Provide your order number, the item you wish to return, and the reason for the request.
3. Wait for eligibility confirmation and the return address before shipping anything.
4. Use a trackable shipping service and keep the receipt until the return is resolved.

AquaCraft pays reasonable return shipping for a verified defect, shipping damage, or fulfillment error. For preference-based returns—including a change of mind, an accidental order, or an unsuitable size—the customer is responsible for return shipping.

Original shipping charges are non-refundable unless the return results from our verified error or applicable law requires a refund. We do not charge a restocking fee for an eligible item returned in the required condition.

We will inspect the return and notify you of approval or any issue. Approved refunds are sent to the original payment method within 3–5 business days after inspection. Your bank or payment provider may need additional time to post the credit.

If a return arrives without authorization, cannot be identified, or does not meet the eligibility rules, we may be unable to issue a refund. Any mandatory rights under applicable law remain unaffected.

We do not process direct product exchanges. To obtain a different item, start an eligible return and place a separate new order. This avoids inventory being held while a return is in transit.

Submit a change or cancellation request through our Contact page within one hour after placing the order. We will try to help, but cannot guarantee changes or cancellation once fulfillment has begun. A shipped order must follow this return policy.